Summary
Result-oriented MERN Stack Developer and CSE professional with a proven track record in Technical Operations and Team Leadership. Currently pursuing a Professional MSc at Jahangirnagar University while spearheading the digital transformation of a private institution through custom software development. Experienced in managing international BPO processes for global telecom clients, ensuring high-quality data accuracy and system monitoring. A strategic thinker who has successfully led the girls cricket team of the school to National-level competition as an advisor.
Experience
New Protissruti School, Nageshwari, Kurigram.
Technical & Sports Advisor (Remote & Project-Based)
22 December 2024 – Present
My key contributions to the institution include the following accomplishments,
Software Architecture: Designing and developing a centralized School Management System using the MERN Stack to automate student records and administrative tasks.
IT Infrastructure Oversight: Remotely supervising the school’s digital infrastructure, including CCTV networks, internet connectivity, and hardware maintenance.
Technical Instruction: Conducting specialized on-site ICT training and multimedia-based workshops for students and staff.
Strategic Leadership: Mentoring student teams to achieve 1st Place in the Upazila Science Fair and leading the Girls' Cricket Team to the National Level.
System Administration: Responsible for the long-term data security, database management, and technical scalability of the institution's web platforms.
Genex Infosys Ltd.
Assistant Team Leader (CelcomDigi Malaysia Process)
13 August 2023 – 05 December 2024
My core responsibilities and achievements during this tenure were,
Operations Leadership: Directed a team of back-office professionals managing corporate SIM billing, ticket management, and balance adjustments for an international telecom client.
Data Validation: Audited daily team performance reports to ensure 100% accuracy before final submission to the Digi Malaysia authority.
Technical Training: Translated complex process updates from international authorities into actionable training modules for the team.
Quality Control: Monitored real-time CRM ticket resolution to maintain high service level agreements (SLAs) and institutional standards.
Education
M.Sc. in Computer Science
Jahangirnagar University
Professional Master of Science in Computer Science(PMSCS).
Result: Enrolled
Expected passing year: 2027
B.Sc. in CSE
European University of Bangladesh (EUB)
Computer Science & Engineering
Result: 3.36/4.00
Passing year: 2023